I have been an XM subscriber since July 2006, in that time the monthly fees have risen from \u00e2\u20ac\u02dcabout $9\u00e2\u20ac\u2122 to $15, while many of my favorite stations have been lost or have transformed into something that is barely worth listening to.<\/p>\n
A couple of months ago I realized that I am not using the service at all and decided to try to cancel it. At the time I had three radios signed up and I was spending $45 \/ month. On radio !<\/p>\n
I ditched one of the radios and XM offered me \u00e2\u20ac\u02dcthree months for $40\u00e2\u20ac\u2122, which was not a bad deal, so I took it. Yesterday we found that both of radio\u00e2\u20ac\u2122s were no longer working. Coincidentally I also got the renewal notice.<\/p>\n
XM Everything \u00e2\u20ac\u201c Monthly \u00e2\u20ac\u201c $12.95 + $1.98 Music Royalty Fee per unit.<\/strong><\/p>\n So I called XM\u00e2\u20ac\u00a6……..After several minutes of \u00e2\u20ac\u02dcyour call is important to us\u00e2\u20ac\u2122 messages and some seriously bad on-hold music\u00e2\u20ac\u00a6 I answered every question in as negative a fashion as I could possibly think of and eventually \u00e2\u20ac\u02dcSally\u00e2\u20ac\u2122 got the message that I was a lost cause and consented to cancel my account.<\/p>\n Total time on the phone ? 16 minutes\u00e2\u20ac\u00a6.<\/p>\n","protected":false},"excerpt":{"rendered":" I have been an XM subscriber since July 2006, in that time the monthly fees have risen from \u00e2\u20ac\u02dcabout $9\u00e2\u20ac\u2122 to $15, while many of my favorite stations have been lost or have transformed into something that is barely worth listening to. A couple of months ago I realized that I am not using the […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[87,14,16],"class_list":["post-4","post","type-post","status-publish","format-standard","hentry","category-life","tag-life","tag-wierdness","tag-xm-radio"],"_links":{"self":[{"href":"https:\/\/nealon.uk\/blog\/wp-json\/wp\/v2\/posts\/4","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nealon.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nealon.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nealon.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/nealon.uk\/blog\/wp-json\/wp\/v2\/comments?post=4"}],"version-history":[{"count":0,"href":"https:\/\/nealon.uk\/blog\/wp-json\/wp\/v2\/posts\/4\/revisions"}],"wp:attachment":[{"href":"https:\/\/nealon.uk\/blog\/wp-json\/wp\/v2\/media?parent=4"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nealon.uk\/blog\/wp-json\/wp\/v2\/categories?post=4"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nealon.uk\/blog\/wp-json\/wp\/v2\/tags?post=4"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nXM: Hi, welcome to XM Radio, my name is (garbled) how can I assist you today
\nMe: Hi, I want to cancel my account please, my account number is 1-2129512nnn
\nXM: I am sorry to hear that Max, can you just verify your name and address please
\nMe: Sure, My name is Max and I live in Mission Viejo.
\nXM: and your street number ?
\nMe: 26835
\nXM: and the last four digits of your credit card ?
\nMe: I do not want you to charge my card, I want to cancel my account please.
\nXM: I am sorry to hear that Max, I see that you have been a customer since 2006.
\nMe: Yes and I no longer use the service as much as I did, I just want to cancel the account please.
\nXM: I am sorry to hear that Max\u00e2\u20ac\u00a6….
\nMe: Oh, also you have cut off both units too, so even if I had been interested in the service, as neither current receive XM I am\u00c2\u00a0SOL.
\nXM: I am sorry to hear that, perhaps your signal was blocked by something and\u00e2\u20ac\u00a6….
\nMe: it does not matter as I want to cancel the account please.
\nXM: I am sorry to hear that Max\u00e2\u20ac\u00a6..
\nMe: Please stop reading the script and please simply cancel the stupid account.
\nXM: I cannot do that.
\nMe: Why not ?
\nXM: Because i do not have permission to do that.
\nMe: Put me through to your supervisor then.
\nXM: They do not have permission to do that either.
\nMe: aaaaargh \u00e2\u20ac\u201c who do I need to speak to then ?
\nXM: The customer retention team
\n(She did not call them that, she used a phrase along the lines of \u00e2\u20ac\u02dccustomer loyalty group\u00e2\u20ac\u2122, but it is obvious what she meant.)
\n(on-hold musac and XM adverts)
\n(more on-hold musac and XM adverts)
\nXM: Hi, this is Sally* with XM customer loyalty, how may I assist you today ?
\n(If her name is really Sally I will willingly eat my hat.)
\nMe: I want to cancel my account, can you do this for me ?
\nXM: I am sorry to hear that Max, I see that you have been a customer since 2006.
\nMe: Please stop reading the script and just cancel my account.
\nXM: I am sorry to hear that Max, I see that you have been a customer since 2006.
\nMe: Stop it, stop reading the dammed script and cancel my account
\nXM: Ok Max, may I ask why you wish to cancel my account today ?
\nMe: Please just cancel my account, OK ?
\nXM: I am sorry to hear that Max, I see that you have been a customer since 2006.
\nMe: …and stop reading the bloody script at me, listen, I want to cancel my account because I hardly use it, it is an expensive luxury that I can no longer justify.CANCEL,\u00c2\u00a0CANCEL,\u00c2\u00a0CANCEL\u00c2\u00a0!
\nXM: I am sorry to hear that Max, I see that you have been a customer since 2006, I wonder if I could find a less expensive option for you\u00e2\u20ac\u00a6….
\nMe: Why won\u00e2\u20ac\u2122t you listen to me you idiot, I want to cancel my account, I do not use it, I cannot justify the expense, I use Pandora or ooTunes or my ipod or heaven forbid terrestrial radio in my car.
\nXM: I am sorry to hear that Max, I need to ask you a few more questions
\nMe: Please, just cancel the account, please, i do not want XM any more, I do not use it, I cannot justify it, please just cancel it.
\nXM: I am sorry to hear that Max, may I ask why you want to cancel your service ? I see you have been a member since 2006.
\nMe: I do not use it, please cancel it.
\nXM: I am sorry to hear that Max\u00e2\u20ac\u00a6…..
\nMe: Stop saying that you are sorry, I am a lost cause, it does not matter if you were to pay me to listen to XM, I am not interested any more, nothing you can say to me will change my mind, even if you say \u00e2\u20ac\u02dcsorry with double brass knobs on it\u00e2\u20ac\u2122
\nXM: I am sorry Max, but I need you to answer a few more questions
\nMe: (sigh)<\/p>\n